Frequently Asked Questions

Everything you need to know about bringing Ariel home decor into your space.

What is the typical shipping timeframe for furniture and decor?

Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 1-2 weeks for specialized freight handling and delivery scheduling.

Do you offer international shipping for home goods?

Currently, Ariel ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home textiles and accessories?

We offer a 30-day return policy for most items in their original condition. Please note that for hygiene reasons, bedding and pillows must be unopened and in their original packaging to qualify for a refund.

Are your wood products sustainably sourced?

Yes, at Ariel, we prioritize sustainability. Our wooden furniture collections are crafted using FSC-certified timber and finished with non-toxic, eco-friendly stains.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.

What should I do if my item arrives damaged?

Please inspect your delivery immediately. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement or full refund at no extra cost.